The Challenge
Mindful Wellness, a luxury spa and retreat center, had a website that felt clinical rather than calming. Online bookings were nearly non-existent, with 95% of reservations coming through phone calls and travel agents, limiting their direct revenue.
Our Solution
Created a serene, immersive digital experience with ambient video backgrounds and soft animations. Designed treatment pages with detailed descriptions and expected benefits. Built an intuitive booking system with calendar availability, package customization, and instant confirmation. Integrated virtual tour of facilities and implemented a gift card system.
Results & Impact
Online bookings grew from 5% to 55% of total
Direct revenue increased by ₹1.8 Cr annually
Booking system reduced staff phone time by 60%
Gift card sales: ₹35 lakhs in first year
International bookings increased by 180%
The website now provides the same calming experience as our spa. Guests arrive already relaxed because the booking journey was so smooth. Direct bookings have transformed our business model.
Anita D'Souza
Director, Mindful Wellness
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