The Challenge
LogiTrack, a B2B logistics company, managed operations through spreadsheets and WhatsApp groups. This led to shipment errors, delayed updates, and poor customer visibility. They needed a custom web application to digitize their entire operation.
Our Solution
Developed a comprehensive logistics management platform with real-time shipment tracking, automated status updates via SMS and email, and a customer portal for self-service tracking. Built driver mobile app integration, route optimization algorithms, and automated invoice generation. Implemented role-based dashboards for operations, finance, and management teams.
Results & Impact
Shipment errors reduced by 85%
Customer support calls decreased by 60%
Operational efficiency improved by 40%
Invoice processing time: from 2 days to 2 hours
Customer satisfaction score: 4.7/5 (up from 3.2)
SeekNext didn't just build software; they understood our logistics challenges and built solutions. The platform has become the backbone of our operations. We've scaled 3x without adding operations staff.
Hitesh Patel
Managing Director, LogiTrack
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